What is Field Service Management Software

what is field service management software

For businesses that offer services carried out on the job site, keeping a close eye over how your employees perform in the field is vital to your business’s success. Managing multiple employees in the field can be challenging, mainly depending on your business’s nature.

Field service management software offers multiple features and capabilities that allow you to optimize managing your employees in the field. You can achieve several functions through quality service management software, allowing you to further your business.

The entire purpose behind service management software is to create a seamless connection between your main office, warehouses, and onsite employees. Service management software isn’t restricted to a particular industry or profession; virtually any business can use service management software to advance operational efficiency.

If you’ve been thinking about using a field service management software for your company, you’ve come to the right place. Below, we’re going to give you a detailed explanation of precisely what service management software can do for your company and how to use it in the most effective manner.

Benefits of Using A Field Service Management Software

Service management software offers numerous benefits to the way your business coordinates communication between employees carrying out onsite activities.

Here are some of the main benefits that service management software offers:

  • Fleet Monitoring
  • Analytics & Reporting
  • Dispatch
  • Inventory Management
  • Work Order Management
  • Scheduling

All of these benefits work in tandem to increase your transaction speed while reducing the number of separate logistical systems involved. By implementing service management software into your operations, you can remove many fo the manual tasks involved with managing your office.

These include tasks like skill-matching, dispatching, and scheduling, just to name a few. Companies that rely heavily on service management often run into a few main issues. These include under-skilled technicians, disjointed communications, and over-scheduled resources, to name a few.

A high-quality service management software suite can solve all these issues. Field service management software aids companies who deliver services related to the repair of systems, services, and installations. When handling these various elements, it’s crucial to create a symbiotic relationship between your integral management control systems.

Cable service companies and telecommunications providers are commonly associated with service management software. But, service management software can be used to enhance the operations of businesses in much broader categories.

Home cleaners, mobile nurses, window cleaners, and pest control companies can benefit from using a tailored service management software solution.

ServiceFolder offers solutions for many industries
  • Construction
  • BioTechnology / BioPharma
  • Electrical Services
  • Designer/Engineer
  • Fencing Services
  • Cleaning and Flooring Services
  • Garage Door Services
  • Lawn & Landscaping
  • Handyman Services
  • Home Inspection Services
  • Home Media Services
  • HVAC Services
  • Painting Services
  • Fire & Safety
  • Plumbing
  • Property Management
  • CCTV, Security, Alarm
  • Solar
  • Installation & Maintenance
  • Windows/Doors
  • Pest Control

Choosing the Right Field Service Management Software

There are several field service management software solutions available. Choosing the right one for you will depend on the specific needs of your business. Handling customer disputes and necessary service tickets can be made easier using service management software. Scheduling your appointments and service routes is also something that can be streamlined using the right service management software.

Service management software condenses all of your onsite tasks so you can get a comprehensive overview of how to scale your business profits. When deciding which field management software is right for you, some key factors are considered.

Regardless of the nature of your business or industry, every good service management software should provide utilities to help you manage the following:

  • Driver safety & automatic vehicle location
  • Accounting, inventory, and back-end systems integrations
  • routing optimization & complex schedule handling
  • field employee activity monitoring (job status, time tracking, & driver logs)
  • Order management & processing
  • Ticketing & Customer Appointments

It would help if you always looked for service management software that makes it easy to see real-time updates of the activity taking place on a job site. You also need to make sure that your service management software of choice allows your technicians to remain mobile while delivering significant job results.

Receiving service requests is also very important for off-site service industries. Sit down and create a comprehensive breakdown of the areas your business needs help with the most. Doing so will enable you to choose the right service management software based upon your needs.

Is a Field Service Management Software Right for You?

Before spending the money on service management software, you need to determine whether or not it’s the right solution for your business. For the most part, small businesses don’t need a service management software solution. Even with industries that perform work primarily in the field, operations can be handled fairly easily with readily available software. Field service management solutions only benefit large-scale corporations that involve a lot of employees.

This is largely due to the fact that large companies have a multitude of factors to juggle related to the success coordination of their field operations. If you’ve been struggling to manage your field operations, a field service management software may be the best solution for you. By implementing a high-quality field service management software into your operations, you can optimize your workers’ productivity while optimizing the experience your customers have.

The right field service management software will help you organize your daily tasks so that you remain focused on the end goal at all times. You can integrate a field service management software into your business and monitor the results it delivers to make a decision on whether it’s beneficial or not.

Take the time to look at the benefits offered by every service management platform out there. Doing so will allow you to determine which option is best based upon your specific needs. There is a service management software solution out there for every business.


Use all the information in this article so you can start optimizing the way your field service operations are handled. We’ve covered all the essential facts about the benefits offered by field service management software and how to choose the right one for your business. Start seeing the improvement in your worker’s performance and business growth today by using a service management software solution!

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ServiceFolder's field service scheduling software free plan is perfect for small businesses with up to three people or less. It includes time tracking, scheduling, and mobile app features that make it one of the best mobile field service management software solutions for small businesses available. It is perfect for any small business company within the field service industry that wants to use technology to increase performance and productivity.