Field service manager software is a boon to the field service management concerns. As the old school methods of field service have a lot of drawbacks, the software helps to cut them and runs the management smoothly. It maintains all the information about each service and carries out all the tasks without any loopholes. There are various types of software available in the market. But for the uninterrupted and easy service, the following features should be there in the software.
Scheduling and dispatching the jobs
Field service management companies need to be accurate about the services they provide. And the software is the only way to maintain accuracy. It plays both the role of the field service scheduling software and the field service dispatch software. The motto of the software is to schedule all the services properly, allot them to the technicians, and dispatching the job without any hassle.
Recording all the data in papers is a time consuming and faulty method of field service management. The software is the only way to maintain paperless management. The eco-friendly method will save both the time and cost of the management.
Easy Client Management
Client satisfaction is the ultimate goal of the field service management. That’s why it is important to maintain an accurate client database. The software has the feature to maintain the data of the clients and provide the services on time.
Inventory management is an important factor in this field. As the insufficiency of the parts of any product can create inconvenience in the service, the software uses its system to main the stock details updated all the time.
Easy Tracking, Reporting, And Communication-
Like any other software, this field service management software also has its convenient mobile app. The app makes it easy to report any kind of issues related to any product or about job status. The in-built GPS tracker can also track the location of the technicians.
These are the basic features that field service manager software should have irrespective of their usage and price.